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Your satisfaction is very important to us and is 100% guaranteed.

FMEOS E-Commerce design packages, CMS Packages, and Website Design Packages include a 15 days money-back guarantee. If you are dissatisfied with our service for any reason, you will receive a full refund if you cancel your order within 15 days of your order payment date.

Any request for cancellation must be received in written format via Webform, support or E-mail within 15 days from service purchase date and will only be processed in case of service non-performance or corruption that might be caused by the FMEOS side, Refund requests will not be accepted if it’s requested for any cause that’s out of FMEOS side, For example:

:: Failure of any third party programs that are not supported by FMEOS.
:: Customer’s lack of experience dealing with web basics and communication protocols.

Accounts cancelled/terminated by FMEOS for violating our Terms & Conditions do not qualify for the money-back guarantee. For example, you hosted with us and if your account is cancelled due to spamming, you will not be given any refund.

Important Information

How do I qualify to claim a refund?
When you receive your initial design concepts for your e-commerce solution, logo, website or marketing video, you can choose to take certain actions. See below, how these actions affect your eligibility to claim a refund:

Action Result
Approve and proceed with your designs / Solution Money-back guarantee becomes void
Request changes or revisions in the designs / Solution Money-back guarantee becomes void
Reject / disapprove the designs / Concepts Money-back guarantee is applicable
Take no action for 15-30 days (according to package guarantee) Money-back guarantee offer becomes void, however, FMEOS will review and uphold the offer at its own discretion

How long does it take to receive a refund?
It usually takes 10-30 business days to refund your amount.

Does the money-back guarantee apply to all packages?
Only those mentioned on our website. Please check the package details for a money-back guarantee.

Payment sends fee.
Depending on the payment method you use for payment we may deduct the fee which requires sending you a payment.

Impotent Note: please note that customers claiming a refund will not be allowed to use the initial design and e-commerce concepts sent to them. Also, you must remove FMEOS Products, images and data from all computers and destroy any code/images that you generated with FMEOS E-Commerce, Web design Products / Services.

Questions? Click here to Contact Us
Ask everything you want to know for any service or package. We will reply to your message within the shortest possible time.