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FMEOS E-Commerce design packages, CMS Packages, and Website Design Packages include a 15-day money-back guarantee. If you are dissatisfied with our service for any reason, you will receive a full refund if you cancel your order within 15 days of your order payment date.
Any request for cancellation must be received in written format via Webform, support or E-mail within 15 days from the service purchase date and will only be processed in case of service non-performance or corruption that might be caused by the FMEOS side, Refund requests will not be accepted if it’s requested for any cause that’s out of FMEOS side, For example:
:: Failure of any third-party programs that are not supported by FMEOS.
:: Customer’s lack of experience dealing with web basics and communication protocols.
Accounts cancelled/terminated by FMEOS for violating our Terms & Conditions do not qualify for the money-back guarantee. For example, you hosted with us and if your account is cancelled due to spamming, you will not be given any refund.
How do I qualify to claim a refund?
When you receive your initial design concepts for your e-commerce solution, logo, website or marketing video, you can choose to take certain actions. See below, how these actions affect your eligibility to claim a refund:
| Action | Result |
|---|---|
| Approve and proceed with your designs / Solution | Money-back guarantee becomes void |
| Request changes or revisions in the designs / Solution | Money-back guarantee becomes void |
| Reject / disapprove the designs / Concepts | Money-back guarantee is applicable |
| Take no action for 15-30 days (according to the package guarantee) | Money-back guarantee offer becomes void, however, FMEOS will review and uphold the offer at its own discretion |
How long does it take to receive a refund?
It usually takes 10-30 business days to refund your amount.
Does the money-back guarantee apply to all packages?
Only those mentioned on our website. Please check the package details for a money-back guarantee.
Payment sends fee.
Depending on the payment method you use for payment we may deduct the fee which requires sending you a payment.
Impotent Note: please note that customers claiming a refund will not be allowed to use the initial design and e-commerce concepts sent to them. Also, you must remove FMEOS Products, images and data from all computers and destroy any code/images that you generated with FMEOS E-Commerce, Web design Products / Services.
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